Return & Refund Policy

Last updated: 3 October 2026

This policy explains how you can cancel or change a booking, and how refunds are made.

Cancelling a booking

• 7 days or more before the event date: cancel free of charge — contact us with your order number and we refund the full amount.
• Less than 7 days before the event date: we refund the amount paid after deducting costs already incurred for your booking (for example flowers, materials or staff already arranged). We will share the breakdown with you.
• Once our team has started setting up at the venue, the booking can no longer be cancelled.

Changing the date or venue

You can ask to move your booking to another date or venue. We will do our best to accommodate you, subject to our team’s availability; any difference in price is confirmed with you first.

If something is not right

We will always put things right when the fault is ours. If an item in your package was missing or not as described, tell us on the event day, or within 24 hours, with photographs. We will review it and offer a fix, a partial refund or a full refund depending on what went wrong.

Products delivered to you

For items delivered rather than set up by our team (for example party supplies or gift items): if you received the wrong item, or it arrived damaged or defective, contact us within 48 hours of delivery with photos and we will replace it or refund you.

If we cancel

If we have to cancel your booking — for example our team is unavailable on your date, or the event cannot go ahead because of weather, venue restrictions or government orders — we refund the full amount, or move your booking to a new date if you prefer.

How refunds are made

• Prepaid bookings (UPI, card, net banking) are refunded to the original payment method.
• Cash payments are refunded by bank transfer to an account you provide.
• Refunds are normally completed within 7–10 working days of approval. Your bank may take a few additional days to show the credit.

Failed payments

If a payment fails but money is debited from your account, it is normally reversed automatically by your bank or Razorpay within 5–7 working days. If not, contact us with the transaction reference and we will follow it up.

Contact us

Email: info@jaivictoragro.store
Phone: +91 93986 33520
Address: Sundar Raj pet, Kataram, Jayashankar Bhupalpally, Telangana, India